Information We Collect
When you contact us or request a quote, we collect:
Contact Details
Your name, email address, phone number, and postal address.
Event Information
Details about your event including date, time, location, number of guests, event type, chosen packages, flavour preferences, and any special requirements.
Communication Preferences
Information about how you heard about us and your preferences for staying in touch.
This information helps us provide accurate quotes, deliver our services, and communicate with you about your event.
How We Use Your Information
We use your personal information to:
- Provide quotes and process bookings
- Communicate with you about your event
- Deliver our services on the day
- Respond to your enquiries and requests
- Send relevant updates, offers, or newsletters (where you have opted in)
- Improve our services based on feedback
- Keep records for our business operations
We only collect information that is necessary to provide our services and communicate with you effectively.
How We Protect Your Information
We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Your information is stored securely and only accessed by our team members who need it to deliver our services.
Sharing Your Information
We respect your privacy. We do not sell, rent, or trade your personal information to third parties.
We may share your information only when:
- Required by law
- Necessary to deliver our services (for example, confirming venue details)
- You have given us permission to do so
Photography & Event Content
At events we cater, we may take photographs or videos for use on our website, social media, and marketing materials.
If you prefer we do not use images or content from your event, please let us know in writing before your event date and we will respect your wishes.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to any inaccurate information
- Request deletion of your personal information
- Opt out of any marketing communications from us
To exercise any of these rights, simply contact us and we'll be happy to help.
Retention of Information
We keep your information for as long as necessary to provide our services and meet our legal obligations. After your event, we may retain your contact details and event information for business records and to assist with any future bookings.
Third-Party Links
Our website may contain links to third-party websites including our social media profiles. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about how we handle your personal information, please don't hesitate to get in touch:
The Travelling Tiramisu
Contact: Lucy Tringali
Email: info@thetravellingtiramisu.com.au
Phone: 0437 582 015
Location: Based in Craigieburn, servicing Victoria-wide
We're here to help and happy to answer any questions about your privacy.